Discover the Perfect Business Solutions
GuJo Consulting was established by Gustavo Lima (Gu) and Joseph Gleeson (Jo). Being involved with contact centre operations for more than 20 years with large global companies exposed us to working with many consultants. We often felt like their solutions made our problems worse and we could never get a decent dashboard.
Unless you have lived in an Operations Managers world and are adept at solving business problems first, the technology does not matter.
GuJo have a deep understanding of the challenges facing SME to manage increasingly demanding customers and the complex needs of staff demanding remote and hybrid working. We know how busy it can be for SME and how many hats the managers have to wear. We like to think we can lighten the load.
When you speak to us about service related problems, we can understand exactly how that feels and we can offer you a solution.
Salesforce Partner
When we set up our consultancy, we choose to work with Salesforce Service Cloud Solutions because we believe them to be the best in class. We are an established Salesforce Partner focussing almost exclusively on SME in the UK. Our staff are, of course, certified with Salesforce. But crucially, we also come from Contact Centre Operations backgrounds. We take pride not only in delivering the technology, but also ensuring that we design solutions that agents and managers can use effectively.
Small Enterprises with Ambitions
Technology implemented with a clear strategy has the ability to transform any business and scale rapidly. Our London based team visit clients on site and in your own environment, taking time to get to know your business and your people. We will work with your existing Salesforce Solution, developing a contact centre strategy and helping you get the most out of your Salesforce Investment. At GuJo, we love small business with big ambitions.
Project Delivery
We can deliver rapid improvements in customer and employee satisfaction with the Service Cloud Omni Channel Solutions. Emails, SMS, Voice, WhatsApp and Chat are all channels that customers expect to have available. Our projects can be delivered in just a few weeks, working around your schedule.
Our Services
Affordable Solutions
People First
Our High Skilled Team Players
Johnson Doe
Tom Anderson
Layla Jenifer
Paul Harrison
What Our Clients Say
About Us
We highly recommend GuJo for Salesforce Admin Assist program. They implemented all recommendations from our security audit, helping us set up new profiles and roles and sharing. They provided comprehensive training for our admin, equipping him with the skills needed to manage future support independently. GuJo delivered exceptional service and value for the price paid.
We recently transitioned from Natterbox to Aircall for our team of 30 users. The experts at GuJo demonstrated extensive knowledge of call center operations, allowing them to efficiently handle the process with minimal meetings. They expertly managed the entire Aircall implementation and oversaw the seamless migration of our phone numbers from Natterbox.
The GuJo team come from a Contact Centre Background. They rolled out the Natterbox Solution easily and the agents found it easy. GuJo really added value by creating great reports and dashboards that our managers use to run the teams.
The project was completed really quickly, just a few weeks from start to finish. GuJo team kept us up to date and on track. The solution was simple and we never know it existed. So, great recommendation from the GuJo team.
We have worked with the GuJo team for a number of years. They really took their time to get to know our business and our individual team members. Once we explained our process, they understood it quickly and documented them. That helped us not to have to keep repeating and clarifying. They were very flexible with us for meetings and feedback sessions. We are a small business and they worked around our available schedule. GuJo are a great fit for SME. Their consultants come from Global Operations background so they can teach SME how to use Salesforce like the bigger orgs. They add great value to our team.
We migrated our Email and Chat Services from Zendesk to Salesforce Cases and Messaging. The project was global in nature with multiple teams in 8 different locations. The GuJo team worked all timezones to ensure that everyone was prepared for the transition. We particularly liked their approach to training. They recommended that we do 1 to 1 training with agents prior to go live. It was a great recommendation as all the agents felt great. They also built great support channels and fixed any bugs or config very quickly, which gave us great confidence. The team working in tandem with our in house Salesforce Admin and they feedback was very positive. Very easy to work with, very flexible and delivered on time.